TABLE OF CONTENTS

  • Getting Started
    • Online Approach
      • How do I log in to the Xepto Grader App using my LMS credentials?
      • Can I access all my courses and quizzes directly after logging in?
      • How do I ensure the app is synced with the latest changes from Xepto LMS?
      • How do I install the Xepto Grader App?
      • What do I need to start scanning with the Xepto Grader App?
      • Can I access pre-configured quizzes and answer keys directly from Xepto LMS?


    • Offline Approach
      • How do I start scanning answer sheets without an internet connection?
      • What should I do if I lose internet connection while using the app?
      • How do I update my courses and quizzes after reconnecting to the internet?
      • Can I download course data in advance for offline use?


    • Hybrid Approach
      • Can I use the app offline if I’ve already loaded my courses while online?
      • How do I manually sync scans to Xepto LMS after going back online?
      • What happens if I switch between online and offline modes during a session?
      • Does the app notify me about pending local data that needs syncing?


  • Using the App
    • Online Approach
      • How do I scan and instantly sync results to Xepto LMS?
      • Can I view live analytics or reports in the app while online?
      • How do I handle changes in quizzes or answer keys during an ongoing scanning session?
      • How do I adjust the scanning quality for better results?
      • What file formats are supported for exporting results online?
    • Offline Approach
      • Can I scan answer sheets without syncing results immediately?
      • Where are scanned answer sheets stored locally, and how can I review them?
      • Are there any restrictions in grading or scanning while offline?
      • How do I adjust scanning quality while offline?
      • What file formats can be generated while offline, and can they be synced later?
    • Hybrid Approach
      • How do I save scans locally while offline and sync specific ones when back online?
      • Can I review locally stored scans before syncing them to Xepto LMS?
      • What features are retained in hybrid workflows compared to fully online ones?
      • Does the app prioritize online syncing if an internet connection is available?


  • Troubleshooting
    • Online Approach
      • What should I do if the app fails to sync scans with Xepto LMS?
      • How do I troubleshoot login or connection errors?
      • Can I scan answer sheets if my internet connection is unstable?
      • What steps should I follow if the app crashes while syncing online?
    • Offline Approach
      • How do I handle errors with locally stored scans?
      • What steps should I follow if the app crashes while offline?
      • How can I verify if local scans are properly stored for later syncing?
    • Hybrid Approach
      • What should I do if scans fail to sync after switching from offline to online?
      • How do I re-sync specific student scans if I encounter errors?
      • Are there any precautions I should take while switching between online and offline modes?
      • How do I recover scans if the app unexpectedly crashes during a hybrid session?


  • Account and Data Management
    • Online Approach
      • How is my data synced and stored securely with Xepto LMS?
      • Can multiple users collaborate on the same course in real-time?
      • How do I ensure all results are backed up after syncing?
      • Can I customize answer sheet templates directly in the app?
    • Offline Approach
      • Where is locally stored data kept, and how secure is it?
      • How do I clear old scans to free up space?
      • Can I export scans while offline?

      • What happens to unsynced scans if I uninstall the app?


    • Hybrid Approach
      • Can I selectively sync or export specific scans?
      • How do I verify that all local scans have been successfully synced to Xepto LMS?
      • What happens if my device loses power while switching between modes?
      • How does the app handle conflicts between locally stored and cloud-synced data?




For Online Takers

      Questions related to using the app with an active internet connection.

Getting Started

  1. How do I log in to the Xepto Grader App using my LMS credentials?

    • Open the app, enter your Xepto LMS username and password, and tap Login. Ensure your internet connection is active during the login process.

  2. What are the minimum requirements to install and use the app?

    • The app requires:

      • An Android or iOS device with at least 4GB of free storage.

      • Android 8.0 or iOS 12.0 and later.

      • A stable internet connection for online use.

  3. How do I know my courses and quizzes are synced correctly?

    • After logging in, refresh the course page by pulling down the screen or tapping the refresh option on the action bar. Synced courses will appear with their latest data.

  4. How do I access quizzes and answer keys configured in Xepto LMS?

    • All quizzes and answer keys are automatically synced from Xepto LMS after login. If not, refresh the course page to update your data.

  5. How often should I refresh the app to see the latest changes from Xepto LMS?

    • Refresh the app whenever you make changes in Xepto LMS, such as editing quizzes or answer keys, to ensure the latest data is available.

  6. Can I use the app on multiple devices with the same account?

    • Yes, but syncing issues may occur if the same account is used simultaneously on different devices. Ensure all scans are uploaded before switching devices.

  7. How can I download and print the Question/Answer Sheet?

    • Use the Print Template feature available in Xepto LMS. From the [Your Course]>More>Xepto Grades Tool>Assessment Sheet Grader>download the printable template and print it using a connected printer.

Using the App

  1. How do I start scanning answer sheets online?

    • Open the desired course and quiz, tap Scan, align the answer sheet within the frame, and wait for the app to process the scan.

  2. Can I scan sheets from different quizzes in one session?

    • No, each session is quiz-specific. Ensure you select the correct quiz before scanning.

  3. How can I adjust scanning preferences to ensure accurate results?

    • In the settings, adjust the scanning quality between 70% and 100%. Higher quality ensures better accuracy but takes slightly longer.

  4. What should I do if the app doesn’t recognize the answers on a scanned sheet?

    • Ensure the sheet is properly aligned, free of smudges, and scanned in good lighting. Rescan if necessary.

  5. Can I edit a scanned result before syncing it to Xepto LMS?

    • Yes, the scanned data can be edited and shaded answers can be changed within the app.

  6. How do I make sure that all scanned results are synced to Xepto LMS?

    • After scanning, tap Sync All to upload results. Check the status indicator to confirm successful uploads.

  7. Can I rescan an answer sheet if the first scan is blurry or incorrect?

    • Yes, delete the incorrect scan and rescan the answer sheet.

  8. What happens if I scan a student’s answer sheet under the wrong quiz?

    • As long as it is not uploaded yet, delete the scan and rescan the sheet under the correct quiz.

Troubleshooting

  1. What should I do if the app keeps asking me to log in repeatedly?

    • Check your internet connection. Clear the app cache or reinstall the app if the problem persists.

  2. Why are some of my scans not showing up in Xepto LMS?

    • Ensure the scans were uploaded by syncing. Check your internet connection during the sync process.

  3. How do I fix poor scanning results caused by bad lighting or shadows?

    • Use a well-lit environment, avoid shadows on the answer sheet, and ensure the sheet is flat and properly aligned.

  4. What should I do if the app crashes during scanning?

    • Restart the app, rescan the affected sheets, and ensure your app is updated to the latest version.

  5. Why is the sync process taking longer than usual?

    • Slow internet speeds or a large number of scans can delay syncing. Wait until the process completes or try again in a stronger network.

  6. How do I fix “failed sync” errors?

    • Refresh the app, ensure you’re connected to the internet, and retry the sync process.

  7. What happens if my internet disconnects while scanning?

    • The app will store scans locally until your internet connection is restored.

  8. Why are my courses or quizzes missing after logging in?

    • Refresh the course page or ensure the latest data is synced from Xepto LMS.

Account and Data Management

  1. Where are my scans stored before syncing them to Xepto LMS?

    • They are temporarily stored locally on your device until synced.

  2. Is my data safe when synced to Xepto LMS?

    • Yes, all data is encrypted and securely stored in Xepto LMS.

  3. Can I share scanning data with other teachers?

    • No, only the account owner can access scanning data. Share synced data through Xepto LMS if necessary.

  4. How do I confirm that all scans were successfully uploaded to Xepto LMS?

    • Check the upload status (sheet border should be green once successfully uploaded) or confirm in the Xepto LMS dashboard.

  5. Can I download a report of scanned results directly from the app?

    • No, reports must be downloaded from Xepto LMS.

  6. What happens if I forget to sync my scans before logging out?

    • Unsynced scans remain stored locally and can be synced after logging back in.

  7. Can I retrieve deleted scans from the app?

    • No, deleted scans cannot be recovered. Ensure data is uploaded to Xepto LMS before deleting.

For Offline Takers

Questions related to using the app without an internet connection.

Getting Started

  1. Can I use the app if I don’t have an internet connection?

    • Yes, the app supports offline mode, allowing you to scan answer sheets without an internet connection.

  2. How do I prepare my courses and quizzes before going offline?

    • While online, log in to the app and refresh the course page to sync your quizzes and answer keys. Ensure everything you need is downloaded before going offline.

  3. What happens if I forget to sync my courses before going offline?

    • You won’t be able to access quizzes or scan answer sheets in offline mode. Go online and refresh the app to sync the necessary data.

  4. How do I know my courses and quizzes are saved for offline use?

    • You can check and access the offline-ready courses in the app.

  5. Can I check if the app is ready for offline scanning?

    • Yes, verify in the app that your courses and quizzes are available for offline use before disconnecting from the internet.

  6. How do I enable offline mode?

    • Offline mode activates automatically when the app detects no internet connection.

  7. What happens if I switch to offline mode while already logged in?

    • You can continue scanning answer sheets, but syncing features will be unavailable until you go online.

Using the App

  1. How do I scan answer sheets without the internet?

    • Open the app, select the quiz, and tap Scan. The process is identical to online scanning, but results will be saved locally.

  2. Where are the scans stored while I’m offline?

    • Scans are saved locally on your device. These can be synced to Xepto LMS when you go online.

  3. Can I view scanned results immediately after scanning offline?

    • Yes, scanned results are visible in the app even while offline.

  4. Can I scan answer sheets for multiple students offline?

    • Yes, you can scan multiple sheets, and all results will be stored locally until synced.

  5. What happens to my scans if my phone runs out of battery?

    • All scans are saved automatically before the app closes. Once your device is charged, you can resume using the app.

  6. How do I make sure my offline scans are saved properly?

    • Check the app’s Scanned Results section to verify that scans have been saved.

  7. What should I do if a scan fails while offline?

    • Delete the failed scan and try again. Ensure good lighting and proper alignment of the answer sheet.

  8. Can I delete a scan while still offline?

    • Yes, scans can be deleted or corrected before syncing.

  9. Can I rescan the same answer sheet while in offline mode?

    • Yes, simply delete the incorrect scan and rescan the sheet.

Troubleshooting

  1. What happens if the app crashes while I’m scanning offline?

    • Restart the app and check the Scanned Results section. Most data is saved automatically.

  2. How do I recover unsaved scans after a crash?

    • Unsaved scans cannot be recovered. Always verify that scans are saved in the results section after each session.

  3. Why can’t I see some of my quizzes when offline?

    • The quizzes may not have been synced while online. Go back online, refresh the course page, and ensure quizzes are downloaded.

  4. How do I fix blurry scans caused by bad lighting while offline?

    • Rescan the sheet in a brighter environment and ensure proper alignment.

  5. What do I do if my device runs out of space for offline scans?

    • Delete old or unnecessary data in the app’s storage settings or free up device storage.

  6. How do I confirm that offline scans are stored securely on my device?

    • Offline scans are saved in the app’s encrypted storage, ensuring data security until synced.

  7. What should I do if the app won’t open in offline mode?

    • Restart your device, check storage availability, and ensure the app is updated. If issues persist, contact support.

Account and Data Management

  1. Where are offline scans stored on my device?

    • Offline scans are stored locally in the app’s encrypted storage.

  2. How do I sync offline scans to Xepto LMS once I’m back online?

    • Open the app, connect to the internet, and tap Sync All or manually sync individual scans.

  3. Can I sync scans for individual students instead of syncing everything at once?

    • Yes, you can manually select specific scans to sync one by one.

  4. How do I check if my offline scans were successfully uploaded?

    • Check the upload status in the app or verify the results in Xepto LMS.

  5. What happens to unsynced offline scans if I uninstall the app?

    • Unsynced scans will be permanently lost. Ensure all data is synced before uninstalling.

  6. Can I clear old offline data to free up storage?

    • Yes, as long as you’ve successfully uploaded the sheet, you are free to delete the copy from the app and delete old or unnecessary scans.

  7. What should I do if syncing my offline scans fails?

    • Check your internet connection, refresh the app, and retry syncing. If the issue persists, contact support for assistance.